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Frequently Asked Questions

HOW MANY ACCOUNTS CAN I OPEN?

You can open one account of each type: • Cent, • Bronze, •Gold, • Platinum Accounts. In order to be able to open up to 4 accounts of each type, you need to fulfil the following conditions: • verify your Personal area, • change confirmation  e-mails , • make sure that the total deposit to all accounts in your Personal area is above minimum or more.

WHO CAN BECOME A FXBTRADE CLIENT?

Citizens of all countries, except the Japan, who are at least 18 years old can become Fxbtrade clients.

HOW CAN I OPEN AN ACCOUNT?

1. Click the link “Open  account”. 2. Enter the data required for account registration. 3. Click the button “Open an account”.  Please, enter correct data, exactly matching your official documents.

HOW CAN I MAKE A DEPOSIT AND WITHDRAW FUNDS?

You can fund your account in your Dashboard area, via “Deposit” section, choose any of the available payment systems. Withdrawal from a Fxbtrade account can be executed in your Dashboard area via the same payment system that was used for depositing. In case the account was funded via various methods, withdrawal is executed via the same methods in the ratio according to the deposited sums.

HOW CAN I CHANGE MY PHONE NUMBER?

You can change your phone number in your Dashboard area in the “Profile settings” section (available after clicking on the green button near your name in the upper panel). Under “Your account details”, find your phone number and click on the “Change” link. Enter your new correct phone number, change the country, if necessary, and click on the button “Get password”. Enter the code received via email and click on “Save”.

HOW CAN I RECOVER MY PERSONAL AREA PASSWORD?

• Click on “I forgot my password” link on the Dashboard area login page. • Enter the e-mail address used at registration. • Click the button “Get a Verification Code” and wait for an e-mail or sms with a confirmation code. • Enter the received code in the upper field on the password recovery page. • Set a new password in the field below, then repeat it in the confirmation field. • Click the button “Change password”.

HOW LONG DOES IT TAKE TO PROCESS A DEPOSIT/WITHDRAWAL REQUEST?
Deposits via electronic payment systems are processed instantly. Deposit requests via other payment systems are processed within 1-2 hours during Fxbtrade Financial dept. business hours: Monday to Friday 07:00 – 19:00 GMT +3. Maximum time of processing a deposit/withdrawal request via an electronic payment system is 6 hours since the moment of its creation. Bank wire transfers take up to 5-7 bank business days to process.
WHAT TRADING STRATEGIES ARE ALLOWED AT FXBTRADE?

Fxbtrade company offers the most convenient trading conditions with a possibility to use all trading strategies without any restrictions. We use automated trading with the help of expert advisors (EAs), scalping (pipsing), hedging, to make sure that we can provide you with the funds aggred upon after the agreed  timeframe etc.

WHERE CAN I GET MY REFERRAL LINK?

In your Dashboard area on the Referral account page, please, copy “Referral link”. You will see your referral link at the bottom of the page, in the field under “Referral link with your partner’ id”